JOB PURPOSE: To provide leadership, management, and support to the Operations Teams to ensure the execution advantage. • 7 years working experience in a large call centre at a debt collection company or financial services • 5 years proven experience as Collections Call Centre Manager or in a similar role. • Sound understanding daily operational functions of the collection call centres of the company and collaborate closely with to the COO as and when required. • Ensure all call centre performance targets are met by empowering, motivating
identity of whistle blowers and the information they provide are effectively. protected. Analyse relevant data data and review evidence gathered. Provide expert input into investigations. conducted by self and the submitted by the team. Training, growth, development, and overall wellness of team. Provide regular feedback growth requirements and disciplinary issues. Providing support, guidance, and effective management of
organisation, specialising in sales, marketing, training, development and brand activations. Thus, the
and collaboratively with various stake holders, providing input into the complex aspects of a project. The produce factual, concise, and well-written reports. Provide project specific research of a high quality. OUTPUT