To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and assessing performance, participating in hiring and training, and keeping management updated on team performance Operations: Monitor inbound and outbound calls and email responses Provide actionable data to internal support procedures for logging calls Assess quality of contact centre staff performance Coordinate call calibration sessions People Management: Manage and lead the Contact Centre team Identify areas of development Coach and manage
administrative functionalities Providing Desktop and Technical Support services Providing workstations related to improve service delivery Helpdesk Support Providing remote support to all Absa users utilising the
not yet accepted
Technical Call Centre & General Admin:
Receive breakdown
breakdown reports from customer and log the call with the relevant regional team
Immediately create
Field Service Engineers inventory once they have provided feedback on parts used
Authorizing
Generative AI, Scripting in ServiceNow, Virtual Agent)
Provide support to partners in the following areas:
improvement initiatives. This opportunity will provide the successful candidate with exposure to various established prioritisation methods e.g. Agile PM/Scrum Providing a first line support role for online SLT/CBU/VB/App Using a variety of technical tools to enable First Call Resolution (FCR) in the online space – Informix Maintain and update RPA self-service guides, and provide insightful reporting on RPA performance Monitoring Interpreting eCommerce dashboards and trends and providing valuable insights to improve the overall customer
improvement initiatives.
This opportunity will provide the successful candidate with exposure to various sales and ecommerce
VISION , DRIVE , DETERMINATION WITH THE ABILITY TO TRAIN NEW STAFF AND BUILD THE BRAND SALES AND MANAGEMENT PLANNING ATTRIBUTES A MUST EXPERIENCE IN TRAINING FIELD AGENTS ABILITY TO MENTOR AND MOTIVATE TERTIARY
VISION , DRIVE , DETERMINATION WITH THE ABILITY TO TRAIN NEW STAFF AND BUILD THE BRAND SALES AND MANAGEMENT PLANNING ATTRIBUTES A MUST EXPERIENCE IN TRAINING FIELD AGENTS ABILITY TO MENTOR AND MOTIVATE TERTIARY
Technical Call Centre & General Admin: Receive breakdown reports from customer and log the call with the Field Service Engineers' inventory once they have provided feedback on parts used Authorizing job cards and position Monthly plus Basic salary, medical aid, provident fund