of Position:
The Customer Service Agent is responsible to effectively assist customers with imperative that accurate information is provided to the customer and that calls which cannot be resolved are escalated limited to):
Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in
style="text-align:center">Customer Service Agents
Based technical service enquiries through inbound calls and provide end-to-end service.
Main Responsibilities
resolved. EDUCATION, QUALIFICATIONS
Ensure that the customers are called and the resolution is confirmed before queries
little supervision
Target Driven. To Provide the most stable and reliable client experience possible. Call Centre Sales experience speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
Purpose of the job:
Responsible of selling of Memberships and marketing of products, facilities and services and meeting with specific monthly new Member sales target as well as supporting general Member satisfaction and retention. Assist, supervise work with the Sales Tea
Purpose of the job:
Responsible of selling of Memberships and marketing of products, facilities and services and meeting with specific monthly new Member sales target as well as supporting general Member satisfaction and retention. Assist, supervise work with the Sales Tea
Target Driven. To Provide the most stable and reliable client experience possible. Call Centre Sales experience speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
the financial services industry, committed to providing innovative solutions and exceptional service to to their clients – is eagerly looking for a Centre Compliance Specialist to join our team and help with regulatory adherence and ethical conduct. As a Centre Compliance Specialist, you will play a crucial risk mitigation strategies. Improve and deliver training programs to educate employees about compliance
We provide a variety of customer care, sales, claims, administration and office-based services to international accent. Our IT infrastructure ensures that we provide our clients with 24-hour uninterrupted support international time zones. 1-year international call centre experience – required. R10 000 to R13 000 Plus
administrative functionalities Providing Desktop and Technical Support services Providing workstations related to improve service delivery Helpdesk Support Providing remote support to all Absa users utilising the