Call Centre Agents, Umhlanga, North Suburbs. Company Name: Clearcom Pty Ltd. Call centre agents required
are a leading Contact Centre with numerous campaigns, each with unique requirements and standards of excellence the role of Agent Profiling Specialist. This role is pivotal in creating and refining agent profiles for practical recruitment strategies. Agent Profiling: Develop comprehensive agent profiles for each campaign, outlining the skills, attributes, and competencies required. Collaborate with campaign managers and stakeholders for candidate selection based on the developed agent profiles. Utilize psychometric assessment tools
Customer Support Agent, Umhlanga, North Suburbs. Company Name: Recharger Prepaid Meters. Recharger is
Careerbox Umhlanga is looking customer service agents with previous Airport Operations experience to reservations and interacting with guests, travel agents and internal departments. Book individual and group experience: Ticketing Agent/ Check-In Agent Flight Attendant/ Cabin Crew member Reservations Agent Previous experience
and RE 5 Previus Short - term insurance sales (Inbound and Outbound) Well - spoken
International Sales Agents
Our client a market-leading provider in the BPO BPO space is looking for International Sales Agents to join their growing international team to support responding and following up on all rescheduled calls and pending information.
Requirements:
(QA) Agent to join our team in Durban preferably with a minimum of 1 year experience in a call centre (including root cause), providing reporting at campaign, agent and work process levels, making recommendations is a minimum requirement). 2 years Quality Assurance experience withing a call centre environment. Familiar PowerPoint). Ability to work independently. May be required to liaise directly with client. Excellent interpersonal
are a leading Contact Centre with numerous campaigns, each with unique requirements and standards of excellence the role of Agent Profiling Specialist. This role is pivotal in creating and refining agent profiles for practical recruitment strategies. Agent Profiling: Develop comprehensive agent profiles for each campaign, outlining the skills, attributes, and competencies required. Collaborate with campaign managers and stakeholders for candidate selection based on the developed agent profiles. Utilize psychometric assessment tools
and RE 5 Previus Short - term insurance sales (Inbound and Outbound) Well - spoken
assurance checks of calls and adherence to client processes and procedures Ensure Agents and Team Leaders with Team Leaders to determine training needs for Agents and Team Leaders. Provide a Subject Matter expert with Team Leaders to determine training needs for Agents and Team Leaders. Provide a Subject Matter expert to the line manager May refer to regulatory requirements, service level agreements and company procedures them with a ratio of 1 Operations Manager to 70-90 agents. Usually work in a team of up to 6-7 colleagues