and technical service enquiries through inbound calls and provide end-to-end service.
Main
resolved. EDUCATION, QUALIFICATIONS
Ensure that the customers are called and the resolution is confirmed before queries
little supervision
information is provided to the customer and that calls which cannot be resolved are escalated to correct Responsibilities:
responsibilities are attended to in an efficient manner, including ensuring weekly time and attendance and employee working relationships with relevant stakeholders (centre managers, suppliers, DC's) to ensure business objectives
Tracker wants to act on all cancellation calls/e-mails received, with the focus on retaining the customer agreements and standards. Acting on all incoming calls within the SLA. Action e-mail requests received retention request. Effective utilization of the Call rating system. Demonstrate excellent knowledge of full qualifications advantage Previous contact Centre experience in a sales or retention environment 3-4 years working experience in a Contact Centre. Certificate in Customer Services will be an advantage
Tracker wants to act on all cancellation calls/e-mails received, with the focus on retaining the customer agreements and standards. Acting on all incoming calls within the SLA. Action e-mail requests received retention request. Effective utilization of the Call rating system. Demonstrate excellent knowledge of full qualifications advantage Previous contact Centre experience in a sales or retention environment 3-4 years working experience in a Contact Centre. Certificate in Customer Services will be an advantage
dialler and telephony systems within the call centre to optimise call campaigns and Agent productivity Changing and Supervisor when required • Monitor Inbound calls received from SMS's, adjust dial speeds accordingly 3 years working experience in Call Centre on Predictive diallers, Call Logging and Telephony systems systems • Telephony • Reporting • Call Logging • Analytical Skills • Computer Literacy • Planning and organising
Requirements: Certification as IT Technician preferred. A / N certification. CCNA / HCNA certification. Microsoft experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers
information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
responsibilities:
by discussing client requirements either via call centre or over e-mail advising on suitable options in Minimum Experience Required Travel and Tourism Certificate Amadeus or GDS and an understanding of airfare