Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in
information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
from quote to finalising, including invoicing and travel documents
The successful
from quote to finalising, including invoicing and travel documents
services. We are looking for Customer Service Consultants for an exciting international company. Excellent international time zones. 1-year international call centre experience – required. R10 000 to R13 000 Plus
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
and technical service enquiries through inbound calls and provide end-to-end service.
Main
resolved.
Ensure that the customers are called and the resolution is confirmed before queries
FEATURES OF THE JOB
EDUCATION, QUALIFICATIONS
service to their clients – is eagerly looking for a Centre Compliance Specialist to join our team and help regulatory adherence and ethical conduct. As a Centre Compliance Specialist, you will play a crucial
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
join our team as a Recruitment Consultant As a Recruitment Consultant with us, you'll play a pivotal effective communication and service delivery. Consultative Approach: Act as a trusted advisor to clients sales-related roles preferred. Experience in cold calling Excellent communication, interpersonal, and negotiation unleashed, apply now to become our next Recruitment Consultant R216 000 - R220 000 - Annually