and technical service enquiries through inbound calls and provide end-to-end service.
Main
resolved. EDUCATION, QUALIFICATIONS
Ensure that the customers are called and the resolution is confirmed before queries
little supervision
information is provided to the customer and that calls which cannot be resolved are escalated to correct Responsibilities:
working relationships with relevant stakeholders (centre managers, suppliers, DC's) to ensure business objectives
dialler and telephony systems within the call centre to optimise call campaigns and Agent productivity Changing and Supervisor when required • Monitor Inbound calls received from SMS's, adjust dial speeds accordingly 3 years working experience in Call Centre on Predictive diallers, Call Logging and Telephony systems systems • Telephony • Reporting • Call Logging • Analytical Skills • Computer Literacy • Planning and organising
and return Inspection lists to be handed back to Dispatch Supervisor every Monday to sign off before a new loading into the vehicle always adhere to the New Dispatch Loading procedure. Delivering the parcels to the any problems on the vehicle immediately to the dispatch supervisor Report any problems encountered regarding regarding deliveries or POD`s to the dispatch supervisor Requirements Grade 12 Minimum 2 years delivery
Tracker wants to act on all cancellation calls/e-mails received, with the focus on retaining the customer agreements and standards. Acting on all incoming calls within the SLA. Action e-mail requests received retention request. Effective utilization of the Call rating system. Demonstrate excellent knowledge of full qualifications advantage Previous contact Centre experience in a sales or retention environment background. 3-4 years working experience in a Contact Centre. Certificate in Customer Services will be an advantage
Tracker wants to act on all cancellation calls/e-mails received, with the focus on retaining the customer agreements and standards. Acting on all incoming calls within the SLA. Action e-mail requests received retention request. Effective utilization of the Call rating system. Demonstrate excellent knowledge of full qualifications advantage Previous contact Centre experience in a sales or retention environment background. 3-4 years working experience in a Contact Centre. Certificate in Customer Services will be an advantage
information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
responsibilities:
year as a Debt Collection Agent in an outbound call centre. Currently unemployed Worked with targets and