Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in
information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector languages / Hindi and English speaking At least 2 years' work experience in a Call Centre Environment. Matric Matric. Good Command of English. Excellent Telephone Etiquette Excellent Interpersonal skills. Driven and
Our client is a proudly South-African owned Audiology hearing healthcare company with a national footprint. Their professional team of dedicated Audiologists is focused on improving the lifestyles and personal hearing needs of their clients. They offer a variety of services and pride themselves on e
and technical service enquiries through inbound calls and provide end-to-end service.
Main
resolved. EDUCATION, QUALIFICATIONS
Ensure that the customers are called and the resolution is confirmed before queries
communication skills verbally and written in English.
service to their clients – is eagerly looking for a Centre Compliance Specialist to join our team and help regulatory adherence and ethical conduct. As a Centre Compliance Specialist, you will play a crucial
source only the highest quality staff able to speak English fluently with a neutral accent. Our IT infrastructure for an exciting international company. Excellent English and problem-solving skills required. Requirements: and With at least a 60% mark on English) Able to speak fluent English with a neutral accent. Live in Joburg international time zones. 1-year international call centre experience – required. R10 000 to R13 000 Plus
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector languages / Hindi and English speaking At least 2 years' work experience in a Call Centre Environment. Matric Matric. Good Command of English. Excellent Telephone Etiquette Excellent Interpersonal skills. Driven and
Education: Essential: Matric (Maths 50%/Maths Lit 60%, English 50% and a pass in Life Science or Physics) Desirable: