and technical service enquiries through inbound calls and provide end-to-end service.
Main
resolved. EDUCATION, QUALIFICATIONS
Ensure that the customers are called and the resolution is confirmed before queries
communication skills verbally and written in English.
information is provided to the customer and that calls which cannot be resolved are escalated to correct Responsibilities:
working relationships with relevant stakeholders (centre managers, suppliers, DC's) to ensure business objectives Education: Essential: Grade 12 (Maths 50% and English 50%) Essential: B. Degree or Diploma (retail /
I am looking for Afrikaans Speaking Control Room Operators/Controllers for one of my clients in Welt system well PSIRA Registered Speak Afrikaans as 1st language and English as 2nd language Must Have previous
dialler and telephony systems within the call centre to optimise call campaigns and Agent productivity Changing and Supervisor when required • Monitor Inbound calls received from SMS's, adjust dial speeds accordingly 3 years working experience in Call Centre on Predictive diallers, Call Logging and Telephony systems systems • Telephony • Reporting • Call Logging • Analytical Skills • Computer Literacy • Planning and organising clearly and concisely, verbally and in writing, in English. • Must be able to keep client matters strictly
information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
I am looking for Afrikaans Speaking Control Room Operators/Controllers for one of my clients in Welt system well PSIRA Registered Speak Afrikaans as 1st language and English as 2nd language Must Have previous
Tracker wants to act on all cancellation calls/e-mails received, with the focus on retaining the customer agreements and standards. Acting on all incoming calls within the SLA. Action e-mail requests received retention request. Effective utilization of the Call rating system. Demonstrate excellent knowledge of full qualifications advantage Previous contact Centre experience in a sales or retention environment background. 3-4 years working experience in a Contact Centre. Certificate in Customer Services will be an advantage
Tracker wants to act on all cancellation calls/e-mails received, with the focus on retaining the customer agreements and standards. Acting on all incoming calls within the SLA. Action e-mail requests received retention request. Effective utilization of the Call rating system. Demonstrate excellent knowledge of full qualifications advantage Previous contact Centre experience in a sales or retention environment background. 3-4 years working experience in a Contact Centre. Certificate in Customer Services will be an advantage
Mut be prepared to work retail hours. Must speak English clearly, read and write. Must have a passion