Resolve's client is looking for a talented Mid-Senior Full Stack Developer to join their dynamic team. The updated on emerging technologies and best practices in full stack development, and recommend innovative solutions related field. 3 years minimum of experience in full stack development. Proficiency in database management
and technical service enquiries through inbound calls and provide end-to-end service.
Main
resolved. EDUCATION, QUALIFICATIONS
Ensure that the customers are called and the resolution is confirmed before queries
little supervision
information is provided to the customer and that calls which cannot be resolved are escalated to correct Responsibilities:
in an efficient manner, including ensuring weekly time and attendance and employee records are complete working relationships with relevant stakeholders (centre managers, suppliers, DC's) to ensure business objectives
Tracker wants to act on all cancellation calls/e-mails received, with the focus on retaining the customer agreements and standards. Acting on all incoming calls within the SLA. Action e-mail requests received retention request. Effective utilization of the Call rating system. Demonstrate excellent knowledge of pricing and Trackers retention strategy. Manage time and workloads to ensure that deadlines and targets matric. RE5 & FAIS full qualifications advantage Previous contact Centre experience in a sales or
Tracker wants to act on all cancellation calls/e-mails received, with the focus on retaining the customer agreements and standards. Acting on all incoming calls within the SLA. Action e-mail requests received retention request. Effective utilization of the Call rating system. Demonstrate excellent knowledge of pricing and Trackers retention strategy. Manage time and workloads to ensure that deadlines and targets matric. RE5 & FAIS full qualifications advantage Previous contact Centre experience in a sales or
dialler and telephony systems within the call centre to optimise call campaigns and Agent productivity Changing Changing of dial levels to increase talk time, not allowing the abandon rate to exceed abandon level targets targets • Monitor all off phone activities time - such as (Dispo , Dead, Meetings, Lunch Tea) - Escalate and Supervisor when required • Monitor Inbound calls received from SMS's, adjust dial speeds accordingly 3 years working experience in Call Centre on Predictive diallers, Call Logging and Telephony systems
information is provided to the customer and that calls which cannot be resolved are escalated to correct Answering inbound calls timeously.
responsibilities:
Tittle - ISP Helpdesk Support Agent Employment - Full Time (Shift based) Job Purpose As an ISP Engineer, experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers