Job Title : Call Centre Operations Manager Division : PG Glass Area : Bedfordview Closing Date : 31st services in Southern Africa. Over 110 Fitment Centres are available to replace or repair auto glass, glass in homes and buildings. A 24-hour contact centre is available to serve customers and process insurance the perfect opportunity for you As the Contact Centre Operations Manager, you'll play a pivotal role driving efficiency and excellence within our contact centre operations. Your main objective will be to provide
Job Title : Call Centre Operations Manager Division : PG Glass Area : Bedfordview Closing Date : 31st services in Southern Africa. Over 110 Fitment Centres are available to replace or repair auto glass, glass in homes and buildings. A 24-hour contact centre is available to serve customers and process insurance the perfect opportunity for you As the Contact Centre Operations Manager, you'll play a pivotal role driving efficiency and excellence within our contact centre operations. Your main objective will be to provide
Lead, coach, and mentor contact centre agents and teams to achieve key performance indicators aligned aligned to company objectives. Manage contact centre agents and teams to meet set KPI targets through performance performance analysis reporting and feedback Analyze call centre data and metrics to identify trends, track performance 2IC or team leader role within a large contact centre Excellent interpersonal communication skills and
applications, and update candidates on hiring processes. Interview candidates during various stages of the hiring positions. Evaluate candidates based on their interview performance. Determine necessary, minimum qualification process. Provide interview feedback, when necessary and appropriate. Facilitates the interview process as it
applications, and update candidates on hiring processes. Interview candidates during various stages of the hiring positions. Evaluate candidates based on their interview performance. Determine necessary, minimum qualification process. Provide interview feedback, when necessary and appropriate. Facilitates the interview process as it
highly advantageous. Salary to be discussed in interview.
highly advantageous. Salary to be discussed in interview.
RESPONSIBILITIES: Liaising with managers and interviewing employees at all levels to identify and assess
RESPONSIBILITIES: Liaising with managers and interviewing employees at all levels to identify and assess
within the insurance sector. Conduct thorough interviews and assessments to evaluate candidates' skills