and technical service enquiries through inbound calls and provide end-to-end service.
Main
resolved. EDUCATION, QUALIFICATIONS
Ensure that the customers are called and the resolution is confirmed before queries
little supervision
information is provided to the customer and that calls which cannot be resolved are escalated to correct Responsibilities:
working relationships with relevant stakeholders (centre managers, suppliers, DC's) to ensure business objectives
Tracker wants to act on all cancellation calls/e-mails received, with the focus on retaining the customer customer by means of objection handling and offering different retention tools to keep our customers on agreements and standards. Acting on all incoming calls within the SLA. Action e-mail requests received utilization of the Call rating system. Demonstrate excellent knowledge of product and service offerings, system full qualifications advantage Previous contact Centre experience in a sales or retention environment
Tracker wants to act on all cancellation calls/e-mails received, with the focus on retaining the customer customer by means of objection handling and offering different retention tools to keep our customers on agreements and standards. Acting on all incoming calls within the SLA. Action e-mail requests received utilization of the Call rating system. Demonstrate excellent knowledge of product and service offerings, system full qualifications advantage Previous contact Centre experience in a sales or retention environment
dialler and telephony systems within the call centre to optimise call campaigns and Agent productivity Changing and Supervisor when required • Monitor Inbound calls received from SMS's, adjust dial speeds accordingly 3 years working experience in Call Centre on Predictive diallers, Call Logging and Telephony systems systems • Telephony • Reporting • Call Logging • Analytical Skills • Computer Literacy • Planning and organising
information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
Johannesburg, Durban and Cape Town. Requirements: Offer professional travel advice and provide accurate by discussing client requirements either via call centre or over e-mail advising on suitable options in losses and take pride in your quality of work. Offer world-class service. Develop a culture and strive
responsibilities:
year as a Debt Collection Agent in an outbound call centre. Currently unemployed Worked with targets and