Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in
information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
joining our 24 month learnership programme. The first 12 months of the learnership will be spent learning the job training from the offices in Bryanston. Matric Valid Drivers Licence Own vehicle (Preferred)
joining our 24 month learnership programme. The first 12 months of the learnership will be spent learning the job training from the offices in Bryanston. Matric Valid Drivers Licence Own vehicle (Preferred)
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English. Excellent
and technical service enquiries through inbound calls and provide end-to-end service.
Main
resolved. EDUCATION, QUALIFICATIONS
Ensure that the customers are called and the resolution is confirmed before queries
little supervision
service to their clients – is eagerly looking for a Centre Compliance Specialist to join our team and help regulatory adherence and ethical conduct. As a Centre Compliance Specialist, you will play a crucial
required. Requirements: Clear Criminal Record, Passed Matric (Maths / Maths Lit is compulsory and With at least international time zones. 1-year international call centre experience – required. R10 000 to R13 000 Plus
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English. Excellent
vitamin related products Education: Essential: Matric (Maths 50%/Maths Lit 60%, English 50% and a pass