We are seeking a dynamic and customer-oriented individual to join our retail team as a Cashier. The successful candidate will be responsible for providing excellent customer service, accurately processing transactions, and maintaining a clean and organized checkout area. The employee will be respons
To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and performance. Operations: Monitor inbound and outbound calls and email responses Provide actionable data to internal procedures for logging calls Assess quality of contact centre staff performance Coordinate call calibration sessions People Management: Manage and lead the Contact Centre team Identify areas of development Coach and manage qualification Experience: 3-5 years experience in Call Centre or Customer Relationship Management
not yet accepted
Technical Call Centre & General Admin:
Receive breakdown
breakdown reports from customer and log the call with the relevant regional team
Immediately create
support Interaction with clients through meetings, calls and emails Handling Tickets and Tasks with the responsibility the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing Functional speaking (advantageous) Flexibility to work some weekends or longer hours / different time zones if required
(advantageous)
- Flexibility to work some weekends or longer hours / different time zones if required
- Interaction with clients through meetings, calls, and emails
- Handling Tickets and Tasks with
the analysis and resolution of Production Support calls
- Raising Change Requests (CRs) and writing
speaking (advantageous) - Flexibility to work some weekends or longer hours / different time zones if required support - Interaction with clients through meetings, calls, and emails - Handling Tickets and Tasks with the the analysis and resolution of Production Support calls - Raising Change Requests (CR's) and writing Functional
Technical Call Centre & General Admin: Receive breakdown reports from customer and log the call with the
Technical Call Centre & General Admin: Receive breakdown reports from customer and log the call with the
Using a variety of technical tools to enable First Call Resolution (FCR) in the online space – Informix Digital platforms as well as call centres and CEO's Office. Identify top service call drivers and draft suggested on boarding initiatives with customer contact centres Identify potential service improvement tools and
ng a variety of technical tools to enable First Call Resolution (FCR) in the online space – Informix platforms as well as call centres and CEO’s Office.