is looking for a Call Centre Manager to join their team in Cape Town . 1. Operational Management Oversee Operations: Ensure the smooth running of the call centre operations, handling inbound and outbound calls efficiently Leverage technology and software to improve call centre operations and customer interactions. 5. Reporting reports on call centre performance, including key performance indicators (KPIs) and operational metrics Standards Regulatory Compliance: Ensure that the call centre operates in compliance with all relevant laws and
is looking for a Call Centre Manager to join their team in Cape Town . 1. Operational Management Oversee Operations: Ensure the smooth running of the call centre operations, handling inbound and outbound calls efficiently Leverage technology and software to improve call centre operations and customer interactions. 5. Reporting reports on call centre performance, including key performance indicators (KPIs) and operational metrics Standards Regulatory Compliance: Ensure that the call centre operates in compliance with all relevant laws and
for growth Map and continuously review call centre and operational processes to identify untapped efficiencies
for growth Map and continuously review call centre and operational processes to identify untapped efficiencies
Helpdesk Operator Needed. Requirements : • Matric (Grade 12) • Able to communicate fluently in English and Afrikaans • 1 year call centre or customer service experience Key Competencies: • Knowledge in Computer Hardware, Operating Systems, Networking and Internet. • Good communication Skil