Call Centre Quality Assurance Manager Jobs in North Johannesburg
- Midrand (508)
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- Ultra Personnel : Pharmaceutical, Insurance, Engineering (20)
- Salix Recruitment (19)
- Network Contracting Solutions (17)
- Swift Recruitment Ltd (17)
Call Centre Manager Sandton
Business Capital Group
Sandton
Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback recognition initiatives as needed Operations Management Monitor call centre metrics and key performance indicators agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency and customer satisfaction Performance and Quality Assurance Ability to work in a fast-paced environment success in managing contact centres Proven ability to work independently and efficiently manage a contact
share this job on whatsappRegulatory And Quality Assurance Pharmacist
Sandton
TBC Monthly
ng>Product Registration:
- Manage the process of registering new products or updating
- Quality Systems Management:
- Develop
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- Develop, implement, and maintain quality management systems (QMS).
- Ensure QMS complies regulatory requirements.
- Prepare for and manage external inspections by regulatory agencies.
- Oversee the creation, review, and maintenance of quality-related documentation.
- Ensure accurate
- Develop
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Quality Assurance Generalist
Midrand
Market Related Salary
degree in Quality Management or a related qualification at an NQF 6/7 level.
* 2 Years quality management
management or Quality Assurance and /or Business Process Redesign
* 1 Year Risk Management (advantageous)
Maintain the Quality management System (QMS)
* Develop and maintain
documents
* Develop, implement and validate quality standards, processes and procedures withing the
audit information
Monitor Compliance with Quality Standards:
* To audit business units'
Quality Assurance Generalist
Midrand
Responsibilities
Maintain The Quality Management System (QMS)
- Develop documents.
- Develop, implement and validate quality standards, processes and procedures within the
Monitor Compliance With Quality Standards
- To audit the business international standard.
- Promote the quality management system and continuous improvement through Degree in Quality Management or a related qualification at an NQF 6/7 level
- 2 years Quality Management
Ppra Call Centre Agent
Sandton
Negotiable information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
- Answering inbound calls timeously.
- Be professional and polite at customer queries accurately.
- Ensure that quality standards are met.
- Familiarize oneself
- Providing relevant information to ensure First Call Resolution.
- Effectively resolve queries y to build customer loyalty
- Conflict management
- Excellent communication skills
- High
Quality Assurance Lead - Contract - Onsite
Rivonia
R600 - 708 per hour
Our Client a Global tech firm is seeking a Quality Assurance Lead to join their team in Rivonia (onsite) standards and procedures to determine product quality and release readiness.
Quality Assurance Role Sandton, South Africa
The Focus GroupSandton
From 1000 to 10000 (Ctc) - Monthly accordance with the agreed Quality Assurance principles and standards in order to manage the Product risk and alignment across Business Analysis, Development, Quality Assurance and Environment to optimize the testing efficiencies stand-up where necessary and manage the issues raised by the Software Quality & Test Engineers and remove remove any blockers. Encourage the Software Quality & Test Engineers to collaborate across team to by the Software Quality & Test Engineers. Work with the Enterprise Quality Assurance Chapter Lead on
Call Center Lead Sandton
Ubuntu InvestSandton
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
Contact Centre Agent : Payjoy
Bryanston
Negotiable and technical service enquiries through inbound calls and provide end-to-end service.
Main
needs from all demographics, delivering a high quality, professional service to these customers. EDUCATION, QUALIFICATIONS
Ensure that the customers are called and the resolution is confirmed before queries
little supervision
Centre Compliance Specialist
Network FinanceNorth Johannesburg
service to their clients – is eagerly looking for a Centre Compliance Specialist to join our team and help regulatory adherence and ethical conduct. As a Centre Compliance Specialist, you will play a crucial reports to regulatory authorities and senior management. Requirements: Related Degree or IISA Licentiate/Associate or Auditing Degree (preferred) NQF7 Compliance Management Certificate (Advantageous) Minimum 3 - 5 years
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