Call Centre Quality Assurance Manager Jobs in Western Cape
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Call Centre Manager
Job Crystal
Western Cape
Call Centre Manager - Western Cape A dynamic, innovative, and inspiring company providing fintech solutions multiple sectors is looking for an experienced Call Centre Manager with Inbound, Outbound and Customer Service Responsible for the effective running of the Operations centre Must ensure the highest level of customer satisfaction Responsible for Quality and staffing levels within the department ensuring workflow is managed Analysis of ensuring KPI discussions are met and Performance Management in cases of underperformance Take proactive approach
share this job on whatsappCall Centre Manager
Excellent StaffingCape Town Region
looking for a Call Centre Manager to join their team in Cape Town . 1. Operational Management Oversee Daily smooth running of the call centre operations, handling inbound and outbound calls efficiently. Resource Resource Allocation: Manage and allocate resources to meet call volumes and maintain service levels. Capacity Monitor and analyze performance metrics, such as call wait times, resolution rates, and customer satisfaction 2. Team Leadership Team Management: Lead and supervise a team of call centre agents, providing guidance
Quality Assurance Manager Midrand, Johannesburg
Brand Name MarketingSouth Africa
with a passion for excellence and a knack for quality. About us Brand Name Marketing was started over sourcing capabilities. Development and implement quality assurance policies and procedures. Ensure our products development processes meet the highest standard of quality and reliability. Collaborate with our suppliers suppliers production team to ensure compliance with quality standards. Visit supplier sites and assist operations operations by tracking, documenting, and reporting quality levels as well as CSR, Environmental and Health
Call Centre Manager Western Cape
Job CrystalWestern Cape
Call Centre Manager - Western Cape A dynamic, innovative, and inspiring company providing fintech solutions multiple sectors is looking for an experienced Call Centre Manager with Inbound, Outbound and Customer Service Responsible for the effective running of the Operations centre Must ensure the highest level of customer satisfaction Responsible for Quality and staffing levels within the department ensuring workflow is managed Analysis of ensuring KPI discussions are met and Performance Management in cases of underperformance Take proactive approach
Quality Assurance Analyst Pretoria
AgritalentSouth Africa
client, a leading agribusiness, seeks an IT Quality Assurance Analyst at its Corporate Services Division Pretoria, who will be responsible for ensuring the quality of software and IT systems through thorough testing with developers and stakeholders to ensure high-quality IT solutions. Responsibilities and Duties Plan and oversee product inspection and testing for quality and conformance to specification and deliverables developers and product managers) to identify system requirements Track quality assurance metrics Provide feedback
Call Centre Agents
FreerecruitKloof Street
Contributing to and driving sales by effectively calling clients Responsible for processing all correct 4500 plus commission and incentives. The post Call Centre Agents appeared first on freerecruit.co.za .
Experienced Call Centre Agents
NcrmcCape Town Region
Attractive packages with fringe benefits Experienced Call centre Agents Needed, Salt River, Cape Town. Company Name: NCRMC. NCR Management Centre, an an outbound Call Centre has an exciting opportunity for dynamic and energetic individuals to assume the the responsibility as Call Centre Agent - reporting to the Floor Manager. The successful candidates is Requirements: At least 1-year experience within an call centre environment; Knowledge of Debt Review Cancellation objectives as agreed with the coach/manager. Adhere to the call centre policies and procedures at all times
Call Centre Consultant
Platinum LifeCape Town Region
you to join our dynamic team In this exciting call centre-based marketing position, you'll have the opportunity easier compared to companies that rely on cold calling. Competitive Compensation: Enjoy above-market salaries team environment. Goal driven and effective time management. Desired Experience and Qualifications: Completed Growth opportunities. No experience required. Call centre experience is preferred. All training is provided
Call Centre Consultant Tygervalley
Platinum LifeCape Town Region
you to join our dynamic team In this exciting call centre-based marketing position, you'll have the opportunity easier compared to companies that rely on cold calling. Competitive Compensation: Enjoy above-market salaries team environment. Goal driven and effective time management. Desired Experience and Qualifications: Completed Growth opportunities. No experience required. Call centre experience is preferred. All training is provided
Insurance Call Centre Agent Claremont
Ur Staffing SolutionsClaremont
R5500 plus com plus incentives experience in a call Centre or client service environment Must have at least 2 years' call Centre experience
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