Call Centre Quality Coach Jobs in Randburg, Gauteng
- Randburg (54)
- Central Johannesburg (9)
- South Africa (7)
- Cresta (1)
- Northwold (1)
- IT / Computing / Software (19)
- Sales (13)
- Admin / clerical / secretarial (8)
- Customer service / support (6)
- Engineering (6)
- Catering / hospitality (3)
- Manufacturing (3)
- Accounting / Finance (2)
- Facilities / maintenance (2)
Quality Officer
Randburg
is the world our Client, a Group that delivers quality bespoke engineering products and services, is creating creating. We are looking for a visionary, a quality specialist to join their team.
Are
We're on a quest to find a Quality Officer who is not just a quality enthusiast, but a passionate master elegant systems and turn potential pitfalls into quality triumphs. The details matter!
Your Mission:
- To craft and implement quality policies that are the bedrock of the operations
share this job on whatsappM-kopa Contact Centre Agent
Randburg
Negotiable and technical service enquiries through inbound calls and provide end-to-end service.
Main
needs from all demographics, delivering a high quality, professional service to these customers. EDUCATION, QUALIFICATIONS
Ensure that the customers are called and the resolution is confirmed before queries
little supervision
Vodacom Prepaid : Contact Centre Agents
Randburg
Negotiable information is provided to the customer and that calls which cannot be resolved are escalated to correct Responsibilities:
- Answering inbound calls timeously.
- Be professional and polite always customer queries accurately.
- Ensure that quality standards are met.
- Be knowledgeable about
- Providing relevant information to ensure First Call Resolution.
- Effectively resolve queries
Store Manager - Clicks Valley Centre
Clicks Group LimitedRandburg
working relationships with relevant stakeholders (centre managers, suppliers, DC's) to ensure business objectives
Senior Quality Assurance Analyst - Us Hours
Randburg
Job Description
The Senior Quality Analyst is responsible for overseeing and ensuring of quality processes and procedures across assigned accounts. This role involves leading quality initiatives enhance overall quality performance. Additionally, the Senior Quality Analyst assesses the quality of performance • Develop and maintain quality Process: Design, implement and update quality process and procedures, integrity of quality standards across all accounts.
• Lead Quality Initiatives: Champion quality improvement
Sassa - Customer Service Agents (dl)
Randburg
Negotiable information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
- Answering inbound calls timeously.
- Be professional and polite at customer queries accurately.
- Ensure that quality standards are met.
- Familiarize oneself
- Providing relevant information to ensure First Call Resolution.
- Effectively resolve queries a customer service industry
- Previous call centre experience
- Fluent in English and another
Dialer Administrator Randburg
Credit Solutions Services Randburg
dialler and telephony systems within the call centre to optimise call campaigns and Agent productivity Changing and Supervisor when required • Monitor Inbound calls received from SMS's, adjust dial speeds accordingly 3 years working experience in Call Centre on Predictive diallers, Call Logging and Telephony systems systems • Telephony • Reporting • Call Logging • Analytical Skills • Computer Literacy • Planning and organising
Retention Consultant Randburg
TrackerRandburg
Tracker wants to act on all cancellation calls/e-mails received, with the focus on retaining the customer agreements and standards. Acting on all incoming calls within the SLA. Action e-mail requests received retention request. Effective utilization of the Call rating system. Demonstrate excellent knowledge of full qualifications advantage Previous contact Centre experience in a sales or retention environment background. 3-4 years working experience in a Contact Centre. Certificate in Customer Services will be an advantage
Retention Consultant X 11 Positions
TrackerRandburg
Tracker wants to act on all cancellation calls/e-mails received, with the focus on retaining the customer agreements and standards. Acting on all incoming calls within the SLA. Action e-mail requests received retention request. Effective utilization of the Call rating system. Demonstrate excellent knowledge of full qualifications advantage Previous contact Centre experience in a sales or retention environment background. 3-4 years working experience in a Contact Centre. Certificate in Customer Services will be an advantage
Tour Consultants Johannesburg
FreerecruitNorthwold
by discussing client requirements either via call centre or over e-mail advising on suitable options in to payment processes. Maintain high levels of quality and productivity by managing workload and meeting reduce errors and losses and take pride in your quality of work. Offer world-class service. Develop a culture
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