Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in
information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
have an exciting opportunity for a recruitment researcher to join our company. Your duties and responsibilities have an exciting opportunity for a recruitment researcher to join our company. Your duties and responsibilities
have an exciting opportunity for a recruitment researcher to join our company. Your duties and responsibilities have an exciting opportunity for a recruitment researcher to join our company. Your duties and responsibilities
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
and technical service enquiries through inbound calls and provide end-to-end service.
Main
resolved. EDUCATION, QUALIFICATIONS
Ensure that the customers are called and the resolution is confirmed before queries
little supervision
service to their clients – is eagerly looking for a Centre Compliance Specialist to join our team and help regulatory adherence and ethical conduct. As a Centre Compliance Specialist, you will play a crucial
international time zones. 1-year international call centre experience – required. R10 000 to R13 000 Plus
looking for an General Manager to oversee a team of research and development technologists Responsible for Technology teams to help set up technology and research strategies required by the factories. Connect
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English