Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in
Customer Service Agent is responsible to effectively assist customers with general and specific queries. It information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
nutrition and supplementation in order to maximise sales and build customer loyalty. Job Objectives: To deliver nutritional and supplement products. To drive healthcare sales in line with targets through promotion of a broad management principles and procedures in order to drive sales. To prevent wastage in own area by adhering to stock
Retail shop assistants required in JHB Applicants must be wanting to work and learn Must be: matriculated
supplied leads of already interested clients into a sale / Existing clients To be aggressive in closing deals and reliable client experience possible. Call Centre Sales experience preferably Financial Sector Background speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
and technical service enquiries through inbound calls and provide end-to-end service.
Main
be able to present benefits/opportunities of the sales or service in an effective manner. EDUCATION
Identify
resolved.
Ensure that the customers are called and the resolution is confirmed before queries
little supervision
service to their clients – is eagerly looking for a Centre Compliance Specialist to join our team and help regulatory adherence and ethical conduct. As a Centre Compliance Specialist, you will play a crucial in Business Processes environment, e.g. claims, sales, and distributions Knowledge on FAIS, FICA, long
We provide a variety of customer care, sales, claims, administration and office-based services to international international time zones. 1-year international call centre experience – required. R10 000 to R13 000 Plus
supplied leads of already interested clients into a sale / Existing clients To be aggressive in closing deals and reliable client experience possible. Call Centre Sales experience preferably Financial Sector Background speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
internal/external clients Screen and direct phone calls and distribute correspondence Handle requests and Managers filing system Providing administrative assistance, such as writing and editing e-mails, drafting organizing catering when necessary Answering phone calls in a polite and professional manner Welcoming visitors most sensitive matters Marketing for the company Assist Managewith company Job Card generating software software 'Boltpac" (training will be provided) Assist Managewith Blu Night and Canca if and when it requires