Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback to improve team productivity and overall performance through incentives Conduct regular team meetings to environment Monitor and evaluate individual and team performance, implementing corrective actions or initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency
information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
mark as a Debtors Supervisor ? Join our client's team and immerse yourself in a role where your financial Resolve queries within 24 hours. Manage and appraise team performance, including creating development plans on leave. Conduct monthly one-on-one meetings and team meetings to address issues. Maintain a neat and
experienced Warehouse Team Leader to oversee daily operations and manage a team of warehouse associates associates. As a Warehouse Team Leader, you will play a crucial role in maintaining our high standards and ensuring and audits. Train, mentor, and motivate warehouse team members to achieve productivity goals and maintain warehouse facility. Proven experience as a Warehouse Team Leader or similar role in a warehouse setting. Strong with the ability to motivate and manage a diverse team. Excellent organizational and time management skills
an experienced Team Leader with vast knowledge in Tendering to join our dynamic team. In this role, you you will be working with a Team of experienced Tender Administrators Receiving and processing of enquiries added advantage. Minimum of 1 year experience in a Team Leading Position Proven Track Record Microsoft Office
reviewing of records/ modules whenever another team leader is not present to keep the daily target · Month of all discussions with team · Consistent feedback and communication to team members · Manage attendance and address were needed · Monitor productivity of team members to make sure they comply with daily targets applicable · Monthly planning of annual leave for the team and make sure backup has been communicated Queries applicable. · Monthly planning of annual leave for the team and make sure backup has been communicated. · Attention
experienced Warehouse Team Leader to oversee daily operations and manage a team of warehouse associates associates. As a Warehouse Team Leader, you will play a crucial role in maintaining our high standards and ensuring and audits. Train, mentor, and motivate warehouse team members to achieve productivity goals and maintain warehouse facility. Proven experience as a Warehouse Team Leader or similar role in a warehouse setting. Strong with the ability to motivate and manage a diverse team. Excellent organizational and time management skills
mark as a Debtors Supervisor ? Join our client's team and immerse yourself in a role where your financial Resolve queries within 24 hours. Manage and appraise team performance, including creating development plans on leave. Conduct monthly one-on-one meetings and team meetings to address issues. Maintain a neat and
supervising the efficient, day-to-day operations of a team of NOC Engineers and NOC Administrators, ensuring Performance Areas: Customer Satisfaction 30% Supervise Team 30% Supplier adherence to SLA's 10% Administration Conditions of Employment Act in relation to a Support Centre environment” Skills: Experienced and proficient Grade: D1 Key Stakeholder Relationships Internal Sales Projects Ops infra (Core) Quality Assurance Procurement Ensure adherence to standard of ticket logging by team members - Tickets logged within 15 minutes of receipt
supervising the efficient, day-to-day operations of a team of NOC Engineers and NOC Administrators, ensuring Performance Areas: Customer Satisfaction 30% Supervise Team 30% Supplier adherence to SLA's 10% Administration Conditions of Employment Act in relation to a Support Centre environment” Skills: Experienced and proficient Grade: D1 Key Stakeholder Relationships Internal Sales Projects Ops infra (Core) Quality Assurance Procurement Ensure adherence to standard of ticket logging by team members - Tickets logged within 15 minutes of receipt