Financial Services Client requires a Call Centre Manager who has Inbound, Outbound and Customer Service experience Responsible for the effective running of the Operations centre Training and leading the Operations team Overseeing stakeholders within the business to draw up SLAs for services required to enable them to fulfil their targets Head Of Operations Map and continuously review call centre and operational processes to identify untapped years in- and outbound call centre sales, customer service and staff management experience MS Office skills
looking for a Call Centre Manager to join their team in Cape Town . 1. Operational Management Oversee Daily smooth running of the call centre operations, handling inbound and outbound calls efficiently. Resource Resource Allocation: Manage and allocate resources to meet call volumes and maintain service levels. Capacity Monitor and analyze performance metrics, such as call wait times, resolution rates, and customer satisfaction Leadership Team Management: Lead and supervise a team of call centre agents, providing guidance, support, and feedback
Financial Services Client requires a Call Centre Manager who has Inbound, Outbound and Customer Service experience Responsible for the effective running of the Operations centre Training and leading the Operations team Overseeing stakeholders within the business to draw up SLAs for services required to enable them to fulfil their targets Head Of Operations Map and continuously review call centre and operational processes to identify untapped years in- and outbound call centre sales, customer service and staff management experience MS Office skills
Experienced Call centre Agents Needed, Salt River, Cape Town. Company Name: NCRMC. NCR Management Centre, an an outbound Call Centre has an exciting opportunity for dynamic and energetic individuals to assume the the responsibility as Call Centre Agent - reporting to the Floor Manager. The successful candidates is third language would be advantageous in order to service existing and potential clients and ensure targets Requirements: At least 1-year experience within an call centre environment; Knowledge of Debt Review Cancellation
you to join our dynamic team In this exciting call centre-based marketing position, you'll have the opportunity and opportunities to reach your full potential. Supportive Team Environment: Thrive in an inclusive, office-based easier compared to companies that rely on cold calling. Competitive Compensation: Enjoy above-market salaries team environment. Goal driven and effective time management. Desired Experience and Qualifications: Completed Growth opportunities. No experience required. Call centre experience is preferred. All training is provided
you to join our dynamic team In this exciting call centre-based marketing position, you'll have the opportunity and opportunities to reach your full potential. Supportive Team Environment: Thrive in an inclusive, office-based easier compared to companies that rely on cold calling. Competitive Compensation: Enjoy above-market salaries team environment. Goal driven and effective time management. Desired Experience and Qualifications: Completed Growth opportunities. No experience required. Call centre experience is preferred. All training is provided
looking for a Call Centre Manager to join their team in Cape Town . 1. Operational Management Oversee Daily smooth running of the call centre operations, handling inbound and outbound calls efficiently. Resource Resource Allocation: Manage and allocate resources to meet call volumes and maintain service levels. Capacity Monitor and analyze performance metrics, such as call wait times, resolution rates, and customer satisfaction Leadership Team Management: Lead and supervise a team of call centre agents, providing guidance, support, and feedback
ensure service excellence at the point of sale by ensuring fast and efficient customer service and point efficient manner. To ensure the effective and safe management of stock and cash, minimising shrinkage and ensuring directed to fulfill their duties whilst delivering service excellence at all times. To ensure sufficient staffing clubcard participation targets. To effectively manage stock by enforcing security measures, cash controls the point of sale. To deliver superior customer service by acting as a brand ambassador, being visible
Itec SA has an exciting vacancy for a TFG Service Delivery Support & Administrator. The rolle is responsible satisfaction and service delivery is maintained to the highest possible standard. Strict SLA management and high-quality DC toners Ordering of HO & DC paper Logging service requests for HO/DC devices Record PM stats Requesting Creating toner quotes STORES SYNERGY CALLS: Investigate toner calls – (Troubleshooting, placing orders quotes, tracking orders, assigning, and closing of calls. STORES DEVICE SWOPS Record FMA report daily. Record
seeking a dynamic and experienced Distribution Centre Manager with FMCG experience to oversee the daily operations commitment to excellence in logistics and supply chain management.
The ideal candidate will use their warehouse management systems
Key Responsibilities:
Oversee the management of senior warehouse staff, including a Fleet Manager and Operations Manager
Prepare annual budgets, schedule implement new processes for improved efficiency
Manage inventory, supply chain, and logistics to ensure