Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in
information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
their clients – is eagerly looking for a Centre Compliance Specialist to join our team and help with maintaining adherence and ethical conduct. As a Centre Compliance Specialist, you will play a crucial role in ensuring
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
and technical service enquiries through inbound calls and provide end-to-end service.
Main
resolved. EDUCATION, QUALIFICATIONS
Ensure that the customers are called and the resolution is confirmed before queries
little supervision
international time zones. 1-year international call centre experience – required. R10 000 to R13 000 Plus
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
To assist with AFS preparation and audit process.
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KNOWLEDGE AND EXPERIENCE
• A minimum of 3 years’ experience in AFS preparation and Audit liaison.
• Proficient in Microsoft Excel and Word
QUALIFICATION
C
Reference: NFE007553-TIA-1 Are you an ambitious CA(SA) boasting great IFRS technical skills? Are you pursuing opportunities that promotes your personal and professional growth? Look no further as this is the golden opportunity for which you have been waiting Qualification and Experience: CA(SA) 4 -
Job Summary: Communications Specialist
As a Communications Specialist you will be responsible for