and providing responses to general inquiries, via phone, chat, and email. Requirements: Grade 12. Well-versed include but are not limited to Answer incoming calls and promptly addressing customer inquiries. Provide and resolve customer issues. Maintain detailed call logs and generate reports as needed. Assist frustrated
basic and accurate information in person and via phone and email. Drivers is preferred. An Important Announcement
line with agreed SLAs. You are the last port of call for the support team so your attitude towards tackling skills. Managing the timely resolution of open calls and call actions across all customers. Take ownership
a meaningful conversation with clients over the phone. The products are technical and you need to wrap
a meaningful conversation with clients over the phone. The products are technical and you need to wrap
targets effectively. Achieving daily and weekly call ratios to ensure targets are met. Ensure business
targets effectively. Achieving daily and weekly call ratios to ensure targets are met. Ensure business
quality standards such as labels, lot or batch numbers and packaging before loading. Ensure all products
sold a similar technical product and ideally have called on the polymer/ plastic manufacturing sector You
sold a similar technical product and ideally have called on the polymer/ plastic manufacturing sector You