experience in a large call centre at a debt collection company or financial services. • 5 years proven experience experience as Collections Call Centre Manager or in a similar role. • Sound understanding of collections the daily operational functions of the collection call centres of the company and collaborate closely with Technology, Data Analytics, Campaign Strategy, Client Services, Finance, Facilities and Human Capital, • Compile reports to the COO as and when required. • Ensure all call centre performance targets are met by empowering
rate Build relationships with new and existing customers Cultivate new leads within the sales territory territory Travel throughout the territory and visit customers on recurring basis Meet personal and team sales
evaluate, and investigate claims received from all sources, contacting, and interviewing relevant persons gathering evidence relative to projects. Analysis of all relevant data, trending, and reporting activities
procedural improvement. Delivery of projects (including all key milestones) on time, within budget and to agreed