The main purpose of the is to resolve IT related issues logged via the Service Desk, remotely and telephonically. IT Desktop and Technical Support Investigating desktop related incidents. Working with OS platforms and administrative functionalities Providing Desktop and Technical Support services Pr
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exhibit a strong commitment to building research capacity and fostering postgraduate studies within the
exhibit a strong commitment to building research capacity and fostering postgraduate studies within the
to travel extensively and work extended hours. Capacity to acquire knowledge within reasonable time and
tools (CMDB) Basic enterprise IT network know-how Capacity to interpret business needs and implement solutions
Generative AI, Scripting in ServiceNow, Virtual Agent)
ATTRIBUTES A MUST EXPERIENCE IN TRAINING FIELD AGENTS ABILITY TO MENTOR AND MOTIVATE TERTIARY MANAGEMENT
ATTRIBUTES A MUST EXPERIENCE IN TRAINING FIELD AGENTS ABILITY TO MENTOR AND MOTIVATE TERTIARY MANAGEMENT