detailed requirement documentation, user stories, use cases and process flows diagrams. Facilitate workshops Collaborate with testing teams to define test cases based on functional requirements. Encourage a culture
all support cases logged to the vendor: Manage SLA's and capacity ensuring that bulk of cases are resolved vendor (Microsoft Engineering). Identify types of cases: Leveraging these insights to upskill junior support reduce the types of cases logged externally. Manage the resolution of escalated cases (vendor SLA's) with
the definition and execution of technical test cases.
- You will be responsible for the definition
Management
o Irregular Management - Register Irregular cases in Cello within 24 hours
o Ensuring daily reports
business requirements Assure quality of design, test cases Regular alignment with stakeholders and product willing to deal with (talk to) our customers. In most cases they will be foreign customers and language barriers
Angular Frameworks Implement robust automated test cases to ensure technical solutions meet expected outcomes
support environments Assisting with the business case Planning and monitoring Eliciting requirements Requirement's
(SOX) standards, and implement corrective actions in case of any deficiencies identified by internal or external
development objects
- Preparation of test cases and user manuals
- Support experience
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other issues such as CCMA and Labour law related cases Manage the recruitment and selection process Support