external) Logging cases / tickets for customers (internal and external) on the Case Management System System (CMS) and manage the relevant cases / tickets within the SLA Accepting ownership for effectively solving keeping customers updated on the progress of the cases where applicable Performing First Line Troubleshooting ensuring First Call Resolution (FCR) Escalating cases to other departments if FCR cannot be done during vendors – logging cases, ensuring timely feedback and escalating outstanding cases to vendor / internal
external) Logging cases / tickets for customers (internal and external) on the Case Management System System (CMS) and manage the relevant cases / tickets within the SLA Accepting ownership for effectively solving keeping customers updated on the progress of the cases where applicable Performing First Line Troubleshooting ensuring First Call Resolution (FCR) Escalating cases to other departments if FCR cannot be done during vendors – logging cases, ensuring timely feedback and escalating outstanding cases to vendor / internal
requirements into test case scenarios, defining test data requirements, managing test case creation, devising documents Plan and create test cases Review requirements and test cases Escalate any issue that could
automate functional, non-functional, and business test cases in an Azure Databricks environment with Power BI strategies -Create and maintain test plans, test cases, and test scenarios covering functional, non-functional suitable for test automation and prioritize test cases based on their impact and criticality. · Test Automation BI and Plotly Testing: -Create and execute test cases to validate the functionality, usability, and performance Test Reporting and Documentation: -Document test cases, test scenarios, and test results in a clear and
reviews, taking ownership of significant business cases, and fostering a culture of continuous learning financial analysis, reporting, and leading business cases Drive the process of monthly rolling forecast and review Take ownership of the preparation of business cases for major projects such as investments or restructuring
reviews, taking ownership of significant business cases, and fostering a culture of continuous learning financial analysis, reporting, and leading business cases Drive the process of monthly rolling forecast and review Take ownership of the preparation of business cases for major projects such as investments or restructuring
reviews, taking ownership of significant business cases, and fostering a culture of continuous learning financial analysis, reporting, and leading business cases Drive the process of monthly rolling forecast and review Take ownership of the preparation of business cases for major projects such as investments or restructuring
customers. Develop and execute test plans, test cases, and test scripts to validate software functionality concise, and comprehensive test plans and test cases. Familiarity with Agile/Scrum methodologies and
Ensure effective tracking of all ER cases • Reporting on ER cases; identify trends and risks, share insights
disputes or conflicts. Assessing the legal merits of a case, providing strategic advice on potential courses stable mental and emotional strength to handle cases involving substantial amount in disputes. Strong