other issues such as CCMA and Labour law related cases Manage the recruitment and selection process Support
other issues such as CCMA and Labour law related cases Manage the recruitment and selection process Support
The specialist will need to investigate and case manage customer queries through effective incident management
The specialist will need to investigate and case manage customer queries through effective incident management
advantage Assisting with the business cases Requirements management: Eliciting requirements Translating
and investigate/process disciplinary cases Coach Line Managers on effective delivery of Disciplinary
and investigate/process disciplinary cases Coach Line Managers on effective delivery of Disciplinary
investigate/process disciplinary cases
Partners): Monitor and manage all support cases logged to the vendor: Manage SLA's and capacity ensuring that technical resources to reduce the types of cases logged externally. Manage the resolution of escalated cases (vendor
Daily Queries - Attending to Daily Queries and Ensuring Feedback provided timeously
o Customer support to SSA
o LSP Management
o Irregular Management - Register Irregular cases in Cello within 24 hours
o Ensuring daily reports are received in time from LSP’s
o Analyze d