to work with little supervision
EDUCATION, QUALIFICATIONS
Overall Purpose:
The Customer Service Agent is responsible to effectively assist customers with general and specific queries and providing them with excellent service. It is imperative that accurate information is provided to the customer and that calls which cannot be reso
working relationships with relevant stakeholders (centre managers, suppliers, DC's) to ensure business objectives
COMMISSION /- R10 000 / R20 000 / R30 000 pm. Company Cell Phone and Fuel (Company Benefits) will be discussed
- dept knowledge of the Financial Intelligence centre Act Basic understanding of the ETF product requirements
- dept knowledge of the Financial Intelligence centre Act Basic understanding of the ETF product requirements
the dialler and telephony systems within the call centre to optimise call campaigns and Agent productivity Grade 12 2 to 3 years working experience in Call Centre on Predictive diallers, Call Logging and Telephony
full qualifications advantage Previous contact Centre experience in a sales or retention environment background. 3-4 years working experience in a Contact Centre. Certificate in Customer Services will be an advantage
full qualifications advantage Previous contact Centre experience in a sales or retention environment background. 3-4 years working experience in a Contact Centre. Certificate in Customer Services will be an advantage