JHB001893-Laka-1 Join our team as a Service Management Change Enablement Specialist and lead the transformation experience with specific focus on IT Service Management Change Enablement module. - Capable of providing training knowledge in ITSM tools, incident, problem, and change enablement. - Excellent analytical and problem-solving
system and providing support Executing the required changes through configuration Executing the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing Functional Specifications test data for testing of CR's (Change Requests) Testing CR's (Change Requests) and preparing test results
Qualifications/Experience Needed:
system and providing support Executing the required changes through configuration Executing the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing Functional Specifications test data for testing of CR's (Change Requests) Testing CR's (Change Requests) and preparing test results documentation as an existing system's functionality is changed. Execution according to the Agile Methodology and Solution Manager configuration & diagnostics. Change request management (SAP transports). SAP HANA.
Incident Management
system and providing support Executing the required changes through configuration Executing the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing Functional Specifications test data for testing of CR's (Change Requests) Testing CR's (Change Requests) and preparing test results documentation as an existing system's functionality is changed. Execution according to the Agile Methodology and beneficial: SAP SD, MM. SAP Analytics. SAP HANA. Change request management (SAP transports). Solution Manager
both scheduled and unscheduled changes on request through the defined change management procedures
system and providing support Executing the required changes through configuration Executing the analysis and resolution of Production Support calls Raising Change Requests (CR's) and writing Functional Specifications test data for testing of CR's (Change Requests) Testing CR's (Change Requests) and preparing test results
providing support
- Executing the required changes through configuration
- Executing the analysis
resolution of Production Support calls
- Raising Change Requests (CRs) and writing Functional Specifications
test data for testing of CRs (Change Requests)
- Testing CRs (Change Requests) and preparing test
and providing support - Executing the required changes through configuration - Executing the analysis resolution of Production Support calls - Raising Change Requests (CR's) and writing Functional Specifications test data for testing of CR's (Change Requests) - Testing CR's (Change Requests) and preparing test results