member has a seamless experience • Ensure omni-channels are designed and in place to ensure easy interaction the right time to be delivered through multiple channels, that enables members to take control of their truth • Identify and deliver on member’s service channel preferences to ensure that members receive support preference to support lower cost, self-service channels • Offer self-service options (e.g., member portal) in a rich multimedia format, available across channels • Design content, tools and material enabling
savings and gainshare realisation of the solutions o Identification and implementation of efficiency levers the client o Financial tracking of the baseline, savings and gainshare of the partnership o Accountable any variances o Completing budget and quarterly reforecasts o Monthly revenue projections o Cost control operational requirements o Review monthly client invoicing and debtor collection o Responsible for account reports o Drive the gainshare commercials with all stakeholders Client Relationship Management o Fully
savings and gainshare realisation of the solutions o Identification and implementation of efficiency levers the client o Financial tracking of the baseline, savings and gainshare of the partnership o Accountable any variances o Completing budget and quarterly reforecasts o Monthly revenue projections o Cost control operational requirements o Review monthly client invoicing and debtor collection o Responsible for account reports o Drive the gainshare commercials with all stakeholders Client Relationship Management o Fully
performance areas Reporting: o Building, updating and communication of reports o Ensure quality of reports reports of subordinates o Weekly and monthly financial reporting on actual savings leveraged from implemented initiatives o Weekly and monthly reporting on project progress, successes, and key enablers o Executive communication • Ad hoc: o Ad hoc analysis, queries and business support Projects: o Identifying areas for improvement o Solution design o Business case development o Managing projects to delivery • General: o Interaction
legislation. o Unclaimed benefits and Evidence of Survival reviews, tracing and verification o Fund valuation Business Processes, system enhancements, omni channel business insight, contributing expertise to enable
role of TENDER ENGINEER – to Develop, prepare and c o-ordinate the submission of Tenders, Proposals and
role of TENDER ENGINEER – to Develop, prepare and c o-ordinate the submission of Tenders, Proposals and
Responsible for maintaining EA communication channels. Accountable for data quality in EA Tool. Responsible
applications when required. Provide support to channel controllers and other internal Schenker Departments
applications when required. Provide support to channel controllers and other internal Schenker Departments