Maintain high service levels to ensure highest guest satisfaction. Applicable Tertiary Qualification
Desk procedures, including check in, check out, guest relations, complaint handling, balancing accounts Achieve targeted food and beverage costs Respond to guest reviews to maintain the image of the hotel Understand
Desk procedures, including check in, check out, guest relations, complaint handling, balancing accounts Achieve targeted food and beverage costs Respond to guest reviews to maintain the image of the hotel Understand