Cima Operations Level Articles Jobs in Forest Town
Service Delivery Manager 3rd Floor, 26 Girton Road, Parktown, Johannesburg, 2193
Intellibpo
Forest Town
R30 000.00 to R40 000.00 Intellibpo. As a leader in our contact center operations, you will play a vital role in driving performance and oversee daily operations of the contact center, ensuring adherence to service level agreements (SLAs) (SLAs) and operational metrics. Analyse performance data to identify trends, opportunities, and areas for teams to implement initiatives that enhance operational efficiency and customer experience. Monitor and and manage workforce planning, including staffing levels, scheduling, and resource allocation. Drive a culture
share this job on whatsappQa Team Leader 3rd Floor, 26 Girton Road, Parktown, Johannesburg, 2193
IntellibpoForest Town
R13000.00 to R15000.00 to emails Ensuring that your team adheres to operational procedures Ensuring that targets set for your
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