of Position:
The Customer Service Agent is responsible to effectively assist customers with information is provided to the customer and that calls which cannot be resolved are escalated to correct limited to):
Lead and manage a team of call centre agents, providing guidance, support, and regular performance feedback initiatives as needed Operations Management Monitor call centre metrics and key performance indicators (KPIs) agreements (SLAs) are met Implement and optimize call centre processes and procedures to improve efficiency contact centres Proven ability to work independently and efficiently manage a contact centre 7 years years of management experience in a contact centre environment (Operations) Bachelor's degree / Diploma in
style="text-align:center">Customer Service Agents
Based and technical service enquiries through inbound calls and provide end-to-end service.
Main
resolved. EDUCATION, QUALIFICATIONS
Ensure that the customers are called and the resolution is confirmed before queries
little supervision
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English
ence:
Effectively maintain claims standards and provide quality client service:
seeking to recruit Claims Consultants to be based in Illovo, JHB. Process and manage the claims process from initial claims logging to payment and finalization Handling more complex claims and ensuring claim's procedures procedures are in place Dealing with claims as quickly and as swiftly as possible at all times Having damage Follow ups on all claims and ensuring clients are fully aware of the progress on their claim Finalisation Finalisation of claims Matric Insurance qualification, NQF 4 preferably NQF 5 advantageous Minimum, 5 years claims
looking for a Procurement Manager specialising in Claims within the banking sector. Based in Johannesburg solid understanding of procurement processes and claims management, specifically within a banking environment stakeholders to ensure efficient procurement practices and claims handling. Key Responsibilities: Procurement Management: and internal policies. Claims Assessment and Management: Assess and process claims related to procurement ensuring accuracy and timely resolution. Investigate claims to determine validity and negotiate settlements
Death/Benefits Claims Logging Clerk , in Marshalltown, Johannesburg. Responsibilities: Logging of claims onto the different departments. Opening and allocation of claims for the department. Requesting of duplicate IRP5/IT3A
seeking to recruit Claims Consultants to be based in Illovo, JHB. Process and manage the claims process from initial claims logging to payment and finalization Handling more complex claims and ensuring claim's procedures procedures are in place Dealing with claims as quickly and as swiftly as possible at all times Having damage Follow ups on all claims and ensuring clients are fully aware of the progress on their claim Finalisation Finalisation of claims Matric Insurance qualification, NQF 4 preferably NQF 5 advantageous Minimum, 5 years claims
stable and reliable client experience possible. Call Centre Sales experience preferably Financial Sector speaking At least 2 years' work experience in a Call Centre Environment. Matric. Good Command of English