of a cost effective and high quality service in line with client needs and organisational objectives. Responsibilities: • Assists in the implementation of service levels and quality standards in accordance with procedures, turn-around time targets and service level agreements with clients, to ensure that the laboratory is deliver a high quality, cost effective and safe service. • Assists with the management of the correct application resolves customer complaints/non-conformances to ensure a positive image of the organisation by clients and
of a cost effective and high quality service in line with client needs and organisational objectives. Responsibilities: • Assists in the implementation of service levels and quality standards in accordance with procedures, turn-around time targets and service level agreements with clients, to ensure that the laboratory is deliver a high quality, cost effective and safe service. • Assists with the management of the correct application resolves customer complaints/non-conformances to ensure a positive image of the organisation by clients and