Description:
The Service Supervisor is to supervise service according to the service standards and ensure
ensure that service staff are fully prepared for each guest service, including confidence in food/menu
Focus Areas:
regulatory and legislative compliance and that Service Level Agreements (SLAs) are in place for all ESG
queries and complaints on first contact within the Clients Relationship Management environment
The incumbent the following:
Provide quality customer service within CRM:
Handle all face-to-face enquiries to emails, web queries, posted queries/courier services, faxes within allocated time frame.
Update the relevant GPAA systems.
Provide Client liaison services within the office:
Respond to escalated
Provide/ request feedback to various clients and stakeholders.
Follow-up with business
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Our client requires the services of a Software Engineer (Senior) - Gauteng/Rosslyn/Home Office rotation