Our client in the telecoms industry requires a Call Centre & Remote Support Manager in Nelspruit. The overseeing and optimizing customer support operations, contributing to a positive customer experience and the & development Technology management Analyse customer feedback Escalation management Resource planning Reporting & analytics Communication Remote work co-ordination Matric 7 - 15yrs experience in a similar role
Introduction
Our client in the telecoms industry requires a Call Centre & Remote Support Manager in Nelspruit.
overseeing and optimizing customer support operations, contributing to a positive customer experience and the development
Desired Experience
• Motor Dealership experience / Approved Repair Centre experience (3 years) • Qualified Motor Technician the Motor Dealership Industry / Approved Repair Centre • An effective understanding of financial budgeting Health and Safety Act. 1993 The post Approved Repair Centre Manager appeared first on freerecruit.co.za .
limited to the following:
Provide quality customer service within CRM:
Handle all face-to-face
achieve sales targets and provide exceptional customer service.
to detail Duties will include the following: Co-ordinates the day-to-day requirements of the costs for
to detail Duties will include the following: Co-ordinates the day-to-day requirements of the costs for
appropriate configuration management procedures - Co-ordinate the production of all reports and produce project maintain a first class level of customer service ensuring that all customers are treated efficiently and
appropriate configuration management procedures
- Co-ordinate the production of all reports and produce project
maintain a first class level of customer service ensuring that all customers are treated efficiently and
Consultant to drive revenue growth, expand our customer base, and maintain key client relationships. The
target and engage prospective clients through cold calling,
networking, and other lead generation activities
promotions/campaigns strategic decisions throughout the customer
base
Manage lead databases and CRM systems
of key allocated
accounts.
Keep the customer appraised of any changes or new product developments
/>Settlement/Recon Queries
Contact Centre Support
Contact Centre WhatsApp support
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