advantage. • 7 years working experience in a large call centre at a debt collection company or financial services • 5 years proven experience as Collections Call Centre Manager or in a similar role. • Sound understanding such as HR, Finance, Marketing etc. • Working knowledge of data analysis and performance/operations metrics daily operational functions of the collection call centres of the company and collaborate closely with other the COO as and when required. • Ensure all call centre performance targets are met by empowering, motivating
management advantageous. Knowledge: Working knowledge of legal terminology Detailed knowledge of Public Finance Supply chain management advantageous Detailed knowledge of Whistle blowing, whistle blowing management Keen interest in current affairs General working knowledge regarding Public Administration. Skills: Strength
company sales while gaining experience, advanced knowledge, leadership skills and abilities to grow as a matric qualification or equivalent Software system knowledge (CRM) Confident Energetic and vibrant
process efficiency and who has the necessary knowledge and qualifications. Description KEY ACCOUNTABILITIES techniques and communicating this to audiences. Uses knowledge of best practice and project management to work civil society space advantageous. Knowledge: Sound working knowledge of applicable legislation and terminology