Skills Requirements:
- Deep ITSM knowledge
- Experience in IT-Operations
- Understanding
PIC processes
- AGILE Project Management knowledge and work experience
- Experience in administrating
and Linux OS (client/server)
- Thorough knowledge of Linux and Linux commands
- Understanding
Management, installation updates, etc.
- FLEXLM knowledge
- Any additional responsibilities assigned
years IT working experience
- ITIL process knowledge and work experience (required)
- Minimum
SKILLS REQUIREMENTS:
- Deep ITSM knowledge
- Experience in IT-Operations
- Understanding
PIC processes
- AGILE Project Management knowledge and work experience
- Experience in administering
and Linux OS (client/server)
- Thorough knowledge of Linux and Linux commands
- Understanding
Management, installation updates, etc.
- FLEXLM knowledge
- Any additional responsibilities assigned
years IT working experience
- ITIL process knowledge and work experience (Required)
- Minimum
To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and procedures for logging calls Assess quality of contact centre staff performance Coordinate call calibration sessions People Management: Manage and lead the Contact Centre team Identify areas of development Coach and manage qualification Experience: 3-5 years experience in Call Centre or Customer Relationship Management
audiences and creating digital campaigns Solid knowledge of website analytics tools (e.g., Google Analytics) MARKETING FUNCTIONS Co-ordinate congress attendance including stand design / build co-ordination between product/sales
audiences and creating digital campaigns Solid knowledge of website analytics tools (e.g., Google Analytics) MARKETING FUNCTIONS Co-ordinate congress attendance including stand design / build co-ordination between product/sales
audiences and creating digital campaigns
Solid knowledge of website analytics tools (e.g., Google Analytics)
Co-ordinate congress attendance including stand design / build co-ordination between product/sales
experience in a supervisory role eg module co-ordinating
experience in a supervisory role eg module co-ordinating
Senior role
* Ability to apply knowledge of Generally
Accepted
valuation
* Prepare Cost reporting
* Co-ordinate with IT Department for System
issues, maintenance
performance appraisals for all immediate sub-ordinates. Managing absenteeism, overtime and access control (Forklift licenses, Fire Marshall, etc.) Manage and co-ordinate response to incidents on site as and when required required (spills, injuries etc.) Manage and co-ordinate emergency drills. Ensure all incidents are reported Business, Operations Management or related field. Knowledge of organisational effectiveness and operations