the role of Agent Profiling Specialist. This role is pivotal in creating and refining agent profiles for practical recruitment strategies. Agent Profiling: Develop comprehensive agent profiles for each campaign, for candidate selection based on the developed agent profiles. Utilize psychometric assessment tools analyses of each intake per campaign to evaluate agent performance on the floor. Use performance data to to identify top performers and refine agent profiles, ensuring alignment with what 'good' looks like
Call Centre Agents, Umhlanga, North Suburbs. Company Name: Clearcom Pty Ltd. Call centre agents required
Customer Support Agent, Umhlanga, North Suburbs. Company Name: Recharger Prepaid Meters. Recharger is client queries and provide support via various communication platforms. Data-capturing: Ability to multi-task
Careerbox Umhlanga is looking customer service agents with previous Airport Operations experience to reservations and interacting with guests, travel agents and internal departments. Book individual and group experience: Ticketing Agent/ Check-In Agent Flight Attendant/ Cabin Crew member Reservations Agent Previous experience
provided) Must have good telephone etiquette Communicating with new and existing customers NQF Level 5
International Sales Agents
Our client a market-leading provider in the BPO BPO space is looking for International Sales Agents to join their growing international team to support internal/external customers and other relevant personnel in a professional manner that in line with our
are looking for a vibrant Quality Assurance (QA) Agent to join our team in Durban preferably with a minimum (including root cause), providing reporting at campaign, agent and work process levels, making recommendations with client. Excellent interpersonal & communication skills. Passionate Driven and compassionate
the role of Agent Profiling Specialist. This role is pivotal in creating and refining agent profiles for practical recruitment strategies. Agent Profiling: Develop comprehensive agent profiles for each campaign, for candidate selection based on the developed agent profiles. Utilize psychometric assessment tools analyses of each intake per campaign to evaluate agent performance on the floor. Use performance data to to identify top performers and refine agent profiles, ensuring alignment with what 'good' looks like
provided) Must have good telephone etiquette Communicating with new and existing customers NQF Level 5
adherence to client processes and procedures Ensure Agents and Team Leaders are paid according to Company the Team Leaders Provide daily direction and communication to Team Leaders on campaign performance through with Team Leaders to determine training needs for Agents and Team Leaders. Provide a Subject Matter expert the Team Leaders Provide daily direction and communication to Team Leaders on operational performance. Provide daily direction and communication to Team Leaders on campaign performance through regular team