Conducting performance management of call centre resources. • Coaching, developing, motivating and retaining staff, identifying training needs for call centre resources. COMPENTENCIES AND SKILLS: • Aptitude in decision-making Conducting performance management of call centre resources. • Coaching, developing, motivating and retaining staff, identifying training needs for call centre resources. COMPENTENCIES AND SKILLS: • Aptitude in decision-making
trends. In doing so, strong interpersonal and communications skills, business acumen and expertise and a governance, scope, risk and issues, compliance, resource planning and reporting Reporting progress, the through problem-solving, negotiation, open communication, and direct influencing of stakeholders within within the project. Excellent communicator of plans and information: strong skills in building the case drawing on data and analytical techniques and communicating this to audiences. Uses knowledge of best practice
(fluency in English is mandatory) and written communication skills Ability to multitask, prioritize, and
methodology Factual report writing Excellent communication ability, both written and oral Analytical and