professional relationship with customers Report customer complaints and compliments to the Frontline Supervisor, any risk Be responsible for cash flow Ensure all line voids and price changes are approved and signed
Facilities Manager, ● Attend to tenant queries and complaints, ● Supervise and ensure that all facilities,
ask questions. Inform superiors of any Client complaints, Client dissatisfaction, no matter how small
for the effective management of escalations and complaints from clients. Support Agents deal mainly with
take on some ad hoc quotes as needed Assist with Complaint handling Manage in-house CRM system for maximum
size functions Ensure that all guests needs, and complaints are responded to quickly and efficiently Co-ordinate
Resolving Issues: Address and resolve customer complaints or concerns promptly and professionally. Rental
Review of key risk metrics like o/s ROTs and complaints Relevant qualification or B Com degree, financial
and other related services. Resolve customer complaints and issues in a professional and courteous manner
welcoming and efficient service to all hotel guests, in line with the hotel’s vision and values on customer satisfaction