eliminate ongoing impact • Resolve escalated complaints, issues and problems, which may include further achieve the best possible outcome for the customer in line with policy and processes • Monitor the effectiveness
information, service/stay related concerns or complaints, etc Matric Min 12 months call centre sales experience
and the agents' key performance targets are met in line with business requirements • Ensure team and agents and maintain production standards and targets in line with departmental requirements • Meet team efficiency weekly and monthly • Provide accurate reports in line with the departments requirements • Identify adverse
information, service/stay related concerns or complaints, etc Matric Min 12 months call centre sales experience