To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and procedures for logging calls Assess quality of contact centre staff performance Coordinate call calibration deficiencies People Management: Manage and lead the Contact Centre team Identify areas of development Coach and qualification Experience: 3-5 years experience in Call Centre or Customer Relationship Management
The main purpose of the is to resolve IT related issues logged via the Service Desk, remotely and telephonically. IT Desktop and Technical Support Investigating desktop related incidents. Working with OS platforms and administrative functionalities Providing Desktop and Technical Support services Pr
Category Report Mission 30 Rep Report Field and Telesales Lost Customer Project due to Cyber Weekly Statistics
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Generative AI, Scripting in ServiceNow, Virtual Agent)
ATTRIBUTES A MUST EXPERIENCE IN TRAINING FIELD AGENTS ABILITY TO MENTOR AND MOTIVATE TERTIARY MANAGEMENT
ATTRIBUTES A MUST EXPERIENCE IN TRAINING FIELD AGENTS ABILITY TO MENTOR AND MOTIVATE TERTIARY MANAGEMENT
with the interface partner NOC (Network Operation Centre). You apply existing operating models in a future-proof
experienced professional. This pivotal role is centred around reporting and compliance functions of financial suitable roles / positions. For more information contact: Shouneez Scheepers Principal Recruiter: Finance
on the CBU/VB Digital platforms as well as call centres and CEO's Office. Identify top service call drivers and on boarding initiatives with customer contact centres Identify potential service improvement tools