To manage and lead the Contact Centre Team, communicating organizational goals, safety practices, and procedures for logging calls Assess quality of contact centre staff performance Coordinate call calibration deficiencies People Management: Manage and lead the Contact Centre team Identify areas of development Coach and qualification Experience: 3-5 years experience in Call Centre or Customer Relationship Management
Development Plans, Annual Training Reports, Learnerships. Drawing quarterly reports and discuss at EE
Development Plans, Annual Training Reports, Learnerships. Drawing quarterly reports and discuss at EE
Development Plans, Annual Training Reports, Learnerships.
with the interface partner NOC (Network Operation Centre). You apply existing operating models in a future-proof
experienced professional. This pivotal role is centred around reporting and compliance functions of financial suitable roles / positions. For more information contact: Shouneez Scheepers Principal Recruiter: Finance
on the CBU/VB Digital platforms as well as call centres and CEO's Office. Identify top service call drivers and on boarding initiatives with customer contact centres Identify potential service improvement tools
on the CBU/VB Digital platforms as well as call centres and CEO’s Office.
with the interface partner NOC (Network Operation Centre). You apply existing operating models in a future-proof
yet accepted
Technical Call Centre & General Admin:
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