customer service and technical service enquiries through inbound calls and provide end-to-end service.
Main
present benefits/opportunities of the sales or service in an effective manner. EDUCATION
Identify
demographics, delivering a high quality, professional service to these customers.
Exercise appropriate
ty to work with little supervision
Overall Purpose:
The Customer Service Agent is responsible to effectively assist customers specific queries and providing them with excellent service. It is imperative that accurate information is
ensure the efficient operation of the store and service excellence by leading and directing the store operations complete and submitted to HR. To execute customer service initiatives in store and take corrective action working relationships with relevant stakeholders (centre managers, suppliers, DC's) to ensure business objectives compliance management procedures Knowledge of Customer service excellence Knowledge of labour legislation and
passionate about delivering exceptional customer service and providing technical support? We're seeking highly motivated and customer-oriented Service Desk Agents X3 to join our dynamic team experience in an IT service desk environment
You've arrived at iOCO Infrastructure Services (iOCO IS), where we are all about delivering outstanding
Customer Service Fixed Term Contract Position
The Customer Service Agent is responsible to effectively assist customers
keep our customers on board. Tracker requires the services of Retention consultant in the Retention department within the Customer Service Department are handled efficiently and in line with service level agreements customers. Resolving all cancellations and customer service queries and/or concerns according to the relevant Demonstrate excellent knowledge of product and service offerings, system knowledge, customer history, customer. Negotiate and make relevant product and service adjustments in line with product pricing and Trackers
keep our customers on board. Tracker requires the services of Retention consultant in the Retention department within the Customer Service Department are handled efficiently and in line with service level agreements customers. Resolving all cancellations and customer service queries and/or concerns according to the relevant Demonstrate excellent knowledge of product and service offerings, system knowledge, customer history, customer. Negotiate and make relevant product and service adjustments in line with product pricing and Trackers
Ideally, they become a strategic partner and advisor to the client, discovering new opportunities to needs, and acting as the main point of contact for all service-related inquiries and issues. The Account closely with internal teams to deliver exceptional service, drive technology adoption, and proactively address relationships with clients, acting as their trusted advisor for all technology-related matters. Understand areas for improvement. Act as the main point of contact for client inquiries, concerns, and escalations
the dialler and telephony systems within the call centre to optimise call campaigns and Agent productivity accordingly • Changing of filters to improve contactability where applicable • Proactively anticipate shortfalls Grade 12 2 to 3 years working experience in Call Centre on Predictive diallers, Call Logging and Telephony have excellent interpersonal skills and customer service skills. • Accountability • Integrity Market Related
Engineer, your primary goal is to ensure maximum service availability and performance for our FTTH (Fiber monitoring, swiftly addressing alerts related to service outages, and providing comprehensive technical Additionally, you'll serve as the primary point of contact for customer queries or complaints, extending support hosting support. Provide exceptional customer service to FTTH/FTTB customers throughout their lifecycle experience as a Mid-Level Support Engineer in a Call Centre environment dealing with international customers