ty to work with little supervision
EDUCATION
working relationships with relevant stakeholders (centre managers, suppliers, DC's) to ensure business objectives
To assist the Risk Manager in the day to day running of the risk department. Identifying fraud syndicates Monitoring and ensuring clients tiers are correct Overseeing FICA and ensuring we stay in-line with FIC regulations. Auditing winning tickets to assess abuse. Monitoring Branch winners Monitorin
the dialler and telephony systems within the call centre to optimise call campaigns and Agent productivity Meetings, Lunch Tea) - Escalate to Manager and Supervisor when required • Monitor Inbound calls received accordingly • Changing of filters to improve contactability where applicable • Proactively anticipate shortfalls once a week to confirm all correct • Agent and Supervisor Administration on CIC • Daily adherence report Grade 12 2 to 3 years working experience in Call Centre on Predictive diallers, Call Logging and Telephony
FAIS full qualifications advantage Previous contact Centre experience in a sales or retention environment background. 3-4 years working experience in a Contact Centre. Certificate in Customer Services will be an
FAIS full qualifications advantage Previous contact Centre experience in a sales or retention environment background. 3-4 years working experience in a Contact Centre. Certificate in Customer Services will be an
Inspection lists to be handed back to Dispatch Supervisor every Monday to sign off before a new inspection premises. Checking parcels together with runner / supervisor before loading into the vehicle always adhere problems on the vehicle immediately to the dispatch supervisor Report any problems encountered regarding deliveries deliveries or POD`s to the dispatch supervisor Requirements Grade 12 Minimum 2 years delivery experience
Salary: Basic Uncapped Commission JOB ROLE To contact debtors and negotiate payment on delinquent accounts as a Debt Collection Agent in an outbound call centre. Currently unemployed Worked with targets and deadlines self-motivated. Team player. If you have not been contacted within 2 weeks, please consider your application