Call Centre Agents, Umhlanga, North Suburbs. Company Name: Clearcom Pty Ltd. Call centre agents required
On-site Dis-Chem Pharmacy and Wellness Centre with in-house Nurse
Performance incentives
Discounted
We are a leading Contact Centre with numerous campaigns, each with unique requirements and standards readings, tailored to each campaign's needs. Train recruitment staff on the use of these guides to ensure consistency recommendations for improving recruitment and training processes based on data analysis. Non – Negotiable:
We are a leading Contact Centre with numerous campaigns, each with unique requirements and standards readings, tailored to each campaign's needs. Train recruitment staff on the use of these guides to ensure consistency recommendations for improving recruitment and training processes based on data analysis. Non – Negotiable:
preferably with a minimum of 1 year experience in a call centre environment. Design and implementation of QA scorecards Provide campaign management with reporting/analysis, training and ad-hoc coaching. Matric (National Senior Certificate years Quality Assurance experience withing a call centre environment. Familiar with data and root-cause
employees (Team Leaders) and ensure appropriate training of new employees Liaise with the client on campaign workforce issues Work with Team Leaders to determine training needs for Agents and Team Leaders. Provide a Subject workforce issues Work with Team Leaders to determine training needs for Agents and Team Leaders. Provide a Subject improvements. Ensure employees have access to appropriate training and other resources to perform their jobs. Provide in a Call Centre environment 1 years' experience as an operations Manager in a call Centre environment
and staff
Experience Required:
track record of successfully managing a production staff compliment of 100+
selects potential staff for the department Develops and recommends appropriate training to meet guest and communications, including weekly meetings with own staff to ensure optimum team work and productivity Looks safety of guests and employees Ensures that own staff works in a safe manner that does not harm or injure or others MISCELLANEOUS: Attends meetings and training required by the General Manager Assists colleagues
and Communication: Serve as the primary point of contact for clients regarding export shipments. Communicate export processes. Training and Development: Provide guidance and training to internal staff and clients on