will analyze training needs and prioritizes contact centre training in line with operational needs. Conducts 2 – 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer employees, focus groups, or consultation with the Contact Centre Training Manager and management. Ensures that Provides comprehensive assessment reports to contact centre management. Monitors the e-learning programme training methods and interventions with the Contact Centre Training Manager if the expected performance
opportunity available for 2 Training Facilitators (Contact Centre). The successful incumbent will analyze training training needs and prioritizes contact centre training in line with operational needs. Conducts training 2 – 3 years’ training experience within the contact centre environment. Advantageous: Train the trainer employees, focus groups, or consultation with the Contact Centre Training Manager and management. Ensures that Provides comprehensive assessment reports to contact centre management. Monitors the e-learning programme
Express a keen interest in administration, contact centre and customer service Salary R 3500.00 per month
etc. to ensure efficient operations of the Contact Centre. Daily & Monthly statistics Recording of